Contact support
Live chat
Live support 09:00-22:00 (UTC+8), every day. Outside those hours, leave a message and we’ll reply when we’re back.
If you’re signed in, support can see your orders in the chat.
We reply within 24 hours. Put the topic in the subject line.
Phone and WhatsApp
A Hong Kong number. We answer calls during live support hours; WhatsApp messages sent outside them get a reply when we’re back.
Find help by problem
Installation or connection
Common answers
Email us about thisFinding an order or delivery email
Common answers
Email us about thisPayment or refund
Common answers
Email us about thisAccount and sign-in
Common answers
Write from the email address on your account.
Email us about thisOpens an email draft. Fill in the details, then send.
What to include
- Your order number or the eSIM’s ICCID
- Your phone model and where it was bought
- The country you’re in
- The exact error message, or a screenshot
Never send passwords, full card numbers or QR codes.