Help center
Browse by topic
Before you buy
Phone compatibility, start rules, data types and multi-country trips.
- Will my phone work with a Simvito eSIM?
- When does my plan’s validity start?
- Is there a deadline to install the eSIM?
Getting your eSIM
Delivery email, finding your QR code and payment confirmation.
- How and when do I receive my eSIM?
- I can’t find the delivery email or the QR code.
- I’ve paid, but the order still says it’s waiting for payment.
Installing
Install steps, when to install, and what to do if installation fails.
- How do I install the eSIM?
- Should I install before I travel?
- Can I reinstall the eSIM or move it to another phone?
Connecting abroad
Mobile data, data roaming, APN and speed.
All 6 questionsData, validity and top-ups
Checking usage, running out of data and adding data or days.
- How do I check how much data is left?
- How can I use less data?
- What happens when the data or validity runs out?
Payment and refunds
Payment methods, currency, refunds and unexpected charges.
All 5 questionsAccount and support
Signing in, contacting support and deleting your account.
All 3 questionsHow Simvito works
An eSIM is a SIM profile you download to your phone instead of inserting a card. A Simvito plan gives you mobile data abroad; your own SIM and number stay in the phone.
Check your phone
The phone must support eSIM, be a version sold with eSIM, and be carrier-unlocked. Check your exact model on the device compatibility page.
Choose a plan
Pick the destination, data and days. Check when validity starts and what happens when the data runs out.
Install and connect
We email the eSIM, usually within 5 minutes, and it’s in My eSIMs. Install it on Wi-Fi. At the destination, select it for mobile data and turn on data roaming for it.
Step-by-step guides
Install a travel eSIM on iPhone
Install a travel eSIM on iPhone and set it as your data line, including when the QR code is on the same iPhone.
Install an eSIM on Samsung Galaxy or Google Pixel
Install a travel eSIM on Samsung Galaxy or Google Pixel and set it for mobile data, including when the QR code is on the same phone.
Troubleshooting an eSIM that’s installed but has no internet
What to check, in order, when an installed eSIM won’t connect, and what to send support if it still doesn’t work.