Delivery policy

1. How it’s delivered #

Everything is delivered electronically. Nothing is shipped.

The delivery email has a QR code, a manual installation code as a fallback and step-by-step instructions. You can also see them in your account or the app.

2. How fast #

Usually within 5 minutes of payment, to the email address given at checkout.

Occasionally activation takes longer. If nothing has arrived after 30 minutes, contact support.

3. If it has not arrived #

Check your spam or promotions folder first.

Then email support@simvito.com with your order number or the email you paid with. We resend it, to a corrected address if the original had a typo.

If we cannot deliver a working eSIM, you get a full refund under our refund policy.

4. Plan your installation around the start of validity #

Installing needs a stable connection, ideally Wi-Fi.

Plans that start on first connection can be installed early; plans that start on installation should be installed at your destination; plans that start on payment count from purchase.

5. Each code installs once #

After erasing the phone, switching devices or deleting the profile, the code cannot be used again. Using it on another phone means buying again.

Keep the delivery email until your trip is over.

6. Delivery cost #

There is no delivery fee.