Delete account

Request deletion of your Simvito account and personal data.

You can request deletion here or in the Simvito app under Account → Sign-in methods → Delete account.

We delete your account profile, linked sign-in identities, notification registrations and installation sharing links. You will lose access to your account, orders and eSIM details.

Order, payment and wallet transaction records required for accounting and tax are retained for seven years. Support correspondence is normally kept for two years after closure. Technical eSIM records follow the retention periods in our privacy policy.

We process requests within 30 days. Support will first review any balance, unused eSIMs, active plans and unresolved payments with you. Requesting deletion does not refund a purchase or forfeit your balance.

New purchases and balance top-ups are paused while your request is pending. You can withdraw the request before deletion starts.

After deletion, sign out on your devices to remove cached account data. Delete any receipts, QR codes or installation details you exported separately. An installed eSIM profile is managed in your phone's settings.

Can't sign in? Email support@simvito.com from your account email with the subject “Simvito account deletion”. We will verify ownership before acting. Never send a password, payment card number or eSIM QR code.

Email support